Everything you need to know before placing your order.

1. Order & Payment

Payment method: Prepaid only (credit/debit cards, UPI, netbanking, or wallet as shown at checkout).
By placing an order you accept these policies. Please check details (size, color, shipping address) carefully before checkout.

Processing time: 2–5 business days from order confirmation.
Delivery time: Additional shipping time depending on chosen courier and location. Total delivery = processing + shipping.
Dispatch & tracking: You will receive a tracking ID after your order is dispatched — tracking details are provided within 12 hours of shipping confirmation.
If you do not receive tracking details or there is an unexpected delay, contact our support on WhatsApp.

You may cancel or modify an order within 2 hours of order placement only.
No cancellations accepted after 2 hours. If you need a change immediately after ordering, contact us on WhatsApp and we will TRY to help — but changes cannot be guaranteed.

No returns for change of mind, incorrect choice, or fit issues (unless that product page explicitly states otherwise).
Returns are accepted only if the item is:
- delivered damaged, OR
- a different item than ordered.
Claim window: Report damage/wrong item within 24 hours of delivery and provide an unedited, continuous unboxing video (see claim requirements below). Claims without a valid unboxing video may be declined.
Compensation options: At our discretion, eligible claims will be resolved by:
- Replacement of the same item, or
- Refund (monetary compensation) for the item price.
Refund timeline: After claim approval and inspection, refunds are processed to the original payment method. Processing time depends on the payment provider (typically 7–14 business days).
RTO (Return to Origin): If a return occurs due to failed delivery/RTO, we will issue a refund after deducting actual shipping charges.
Voluntary returns: If you return an item voluntarily (not damaged/wrong), return shipping will be at your cost and the return may be refused.

To make a valid claim you must:

Contact us on WhatsApp within 24 hours of delivery. Include your order ID.
Upload or send an unedited unboxing video showing: full front camera view, package exterior on delivery, package opening, order ID visible, and the item inside (show damage or wrong item clearly). The video must be continuous, no cuts, trims, or edits.
Keep packaging and all items until the claim is resolved (we may request to inspect them or arrange return).
Follow any return instructions provided by our support team.
Failure to provide the unedited video or follow instructions may invalidate the claim.

Approved refunds are issued to the original payment method. Third-party wallet timelines vary.
Refunds for RTO returns will be net of actual shipping costs.
Any promotional cashback or rewards issued for an order that is refunded or canceled may be revoked.

Freebies: Each order includes a complimentary freebie as advertised. Freebies are non-exchangeable unless they are damaged or incorrect.
Cashback & First-time Offers: Subject to specific Terms & Conditions. Cashback may require completing tasks (e.g., app registration, review, social share). We reserve the right to verify task completion and void offers for suspicious activity.

We organize weekly lucky draws for customers. Rules and official terms will be published separately on the Instagram during each draw. General rules include: eligibility, draw date, prize details, winner selection, and fulfillment timeline.
Important: Bloomy Bows is not affiliated with Meta/Facebook/Instagram; these platforms are merely advertising channels.

WhatsApp (support): [Your WhatsApp Number]
Support hours: 09:00–19:00 IST, Monday–Saturday. (If you contact outside these hours, we’ll respond on the next business day.)
For faster resolution, always include your order ID, delivery date, and photo/video evidence.

Claims for quality issues caused by normal wear & tear, misuse, or improper care are not covered.
Items damaged after delivery, or claims made after 24 hours, may be declined.
We are not responsible for delays caused by third-party couriers, customs clearance, or force majeure events (natural disasters, strikes, public holidays, etc.).

We collect only the data needed to process orders and communicate with you (name, address, phone, payment details). See our full Privacy Policy [link to full privacy policy].
By participating in promotions or lucky draws you agree to the promotional terms and to being contacted for prize fulfillment.

By placing an order with Bloomy Bows you acknowledge and accept these policies. We recommend reading them before purchase.